Returns & Refund Policy

At Lumina Home, we want you to be completely satisfied with your purchase. If you're not, we're here to help.

Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as when you received it.
Be in its original packaging with all tags attached.
Include the receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at ericcoaxum321@gmail.com.

If your return is approved, we will provide you with return instructions, including the return shipping address and any additional information required to complete the process.

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

If you have any questions regarding returns, you can contact us anytime at ericcoaxum321@gmail.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us immediately at ericcoaxum321@gmail.com. We'll review the issue and work quickly to provide a suitable solution.

Exchanges

The quickest way to receive a different item is to return the original item following our return process. Once your return is approved, you can place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund to your account.